Shipping policy

Thank you for shopping with Permis Accordé. We carefully prepare every order and aim to get it to you as quickly as possible.

ORDER PROCESSING

Please allow 1–3 business days for your order to be processed before it is shipped. Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, new launches or promotional events, processing times may be slightly longer.

SHIPPING TIMES

Once your order has been shipped, estimated delivery times are:

• United States: 3–7 business days

• Canada: 5–10 business days

• International: 7–21 business days

Delivery estimates are provided by shipping carriers and are not guaranteed. Delays caused by customs, weather, carrier disruptions or incorrect delivery details are outside our control.

SHIPPING CONFIRMATION & TRACKING

You will receive a shipping confirmation email with tracking information once your order has been dispatched. Please allow up to 48 hours for tracking details to update.

INTERNATIONAL ORDERS

International customers may be responsible for customs duties, taxes or import fees charged by their country. These charges are not included in the order total unless stated at checkout and are the customer’s responsibility.

ADDRESS CHANGES

Please ensure your shipping address is correct before placing your order. If you need to make a change, contact us as soon as possible at [your email address]. We cannot guarantee changes once an order has entered processing.

Permis Accordé is not responsible for orders delivered to an incorrect address entered at checkout.

LOST, DELAYED OR DAMAGED ORDERS

If your order appears lost, delayed or arrives damaged, please contact us at [your email address] with your order number and photos of the item or packaging, where applicable. We will review the issue and do our best to help.

QUESTIONS

For any shipping questions, please contact