Frequently Asked Questions

Everything you need to know.

Can’t find the answer you need? Please contact us and we’ll be happy to help.
When will my order ship?+

Orders are usually processed within 1–3 business days. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

How long does delivery take?+

Delivery times depend on your location and the shipping method selected at checkout. Domestic orders generally arrive within 3–7 business days after dispatch, while international delivery may take longer.

Can I track my order?+

Yes. Once your order has shipped, you will receive an email containing your tracking number. Please allow up to 48 hours for tracking information to update.

Can I change or cancel my order?+

Please contact us as soon as possible after placing your order. We will do our best to help, but orders cannot be changed or cancelled once they have entered processing or have been shipped.

What is your return policy?+

We accept returns on eligible, unused items that are returned in their original condition and packaging. Please visit our Returns & Refunds page for full details.

How do I start a return?+

Contact our support team with your order number and the reason for your return. We will provide the next steps and confirm whether your order is eligible.

Do you ship internationally?+

Yes, international shipping is available where shown at checkout. International customers may be responsible for customs duties, taxes or import fees charged by their country.

How can I contact Permis Accordé?+

You can contact us through our Contact Us page. Please include your order number if your question relates to an existing order.